Responsibilities

Position Summary:

• Responsible for the resolution of process customer’s enquiry & providing quotation in meeting customer’s need and ensuring Service Level is met at all time.   Generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process. Working  through distribution channels and sales team, and processing of customer’s enquiry, RFQ, quotes follow-up, handle quality return, and ensure timely logistical processing of product delivery..

   

   

Job Responsibilities:

• Handle enquiries from customers via calls and emails.
• Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
• Penetrate new spanet shares whenever opportunity arise. 
• Address customer’s price inquiries, check stock availabilities, provide prices/quotes, and follow-up on potential orders and price negotiation.
• Clarify policies and procedures such as condition of sales and pricing structure.
• Fill orders by transferring orders to fulfillment, communicating expected delivery date; explaining stock outs. Offer alternative by working closely with ASEAN Sales Manager, Product Sales manager, Global Account Manager & Divisions, if any
• Provide timely “Open Order Report” to customers via excel and customers portal.
• Review customer demand and forecasts (SvD). Work closely with Parker planner & customers if stocking program is recommended to support business growth or needs.
• Liaise closely with Buyers on delivery and backlog summary.
• Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.
• Maintain and improve quality results by following standards and recommend improved policies and procedures.
• Regular meet up with customers to review any new NPI/ projects, spanet situation, forecast demands, orders and deliveries (both physical and virtual meeting).
• Submit customers qualification form/PR for alternative or requalification via customer portal if any.
• Compilation with accuracy of sales report with risk management.

Qualifications

Education and Experience:

• Degree/Diploma in Engineering or Business Administration.
• At least 2 years of relevant sales and customer service experience.
• Prefer to have supply chain experience with working knowledge in industrial sales.
• Good interpersonal communication skills and computer knowledge.
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
• Independent, organized & experience of operating in a matrix organization preferred. 
• People oriented personality and be able to work in a team effectively.