Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
Are you ready to lead, inspire, and drive global IT operations? At Jet Aviation, we’re not just maintaining systems — we’re building a connected, future-ready digital foundation. As IT Operations Manager, you’ll play a pivotal role in mentoring talented technical teams, driving strategic alignment across regions, and ensuring the smooth delivery of world-class IT services.
We are looking for a hands-on leader with a strategic mindset — someone who can balance technical expertise with global collaboration and who thrives in a fast-paced, international environment.
Your mission
- Lead and develop the IT Operations team: Mentor and empower the team to deliver key projects, drive performance, and encourage continuous improvement and innovation.
- Align global IT infrastructure strategy: Collaborate with regional managers to ensure a unified and scalable global IT infrastructure.
- Ensure smooth IT service delivery: Work closely with vendors, service providers and internal teams to maintain reliable and efficient IT operations service delivery.
- Oversee infrastructure and cloud environments: Maintain IT infrastructure, including networks, servers, cloud services. Coordinate major global technical changes on On-Premises & Cloud infrastructure.
- Act as escalation point for incidents: Provide leadership and expertise in resolving complex infrastructure and cloud issues.
- Optimize Operations: Implement IT policies, procedures, and best practices.
- Oversee the implementation and maintenance of security measures: Manage and maintain the organization’s core security measures including firewalls, access controls endpoint protection, and patch managements, ensuring technical teams apply best practices and stay ahead of emerging threats.
- Promote a security-first mindset: Advise and guide cross-functional teams to prioritize cybersecurity in every stage of project design and implementation, embedding security principles into daily workflows and long-term planning.
- Deliver actionable insights: Ensure monitoring tools provide accurate, meaningful metrics; regularly analyze and present these insights to senior leadership to drive informed and strategic decision-making.
- Drive post-incident learning: Ensure thorough root cause analysis and action plans to prevent future issues.
What we offer you
- An exciting and challenging role in a dynamic environment
- Various opportunities for professional and personal development
- Chance to work on exciting, high-profile projects
- A motivated and cheerful team that looks forward to working with you
- Our events are great! We also have lots of fun together outside of working hours
Your profile
- Bachelor’s degree in information technology, computer science, or a related field.
- 7+ years of experience in IT operations, including at least 3 years in a leadership role within a global or multi-region environment.
- Proven experience leading cross-functional and geographically distributed teams.
- Strong background in IT infrastructure, cloud services (Azure/AWS), networking, and cybersecurity.
- Hands-on knowledge of ITIL frameworks, ITSM platforms (ServiceNow, Jira), and enterprise security standards.
- Familiarity with SASE networking platforms is a strong advantage.
- Skilled collaborator across cultures, time zones, and disciplines.
- Exceptional multitasking skills in dynamic, global settings.
- Results-oriented, driven to deliver impactful outcomes with accountability and efficiency.
- Skilled communicator who translates complex concepts into clear, actionable insights for any audience.
- Inspiring leader who empowers teams and nurtures a collaborative, goal-focused culture.
- Relationship builder who forges strong, trusted partnerships with stakeholders and vendors to drive success.
If you’re ready to bring your expertise and passion to a dynamic team, we’d love to hear from you.
