Job Description
OVERVIEW:
- Location: Shanghai
- Department: Ground Operations
- Entity: AirAsia China
- Status (Full time/part time/contract): Full time
JOB DESCRIPTION:
YOUR ROLE AS A:
Guest Services Officer
In this role, you’ll be responsible for the work of guest service and flight operation, ensuring safety, the on-time performance and efficient operation of flights, NPS. And as secondary in charge of the operation team when necessary, assist the Duty Manager to manage the station operation.
WHAT YOU’LL CHAMPION:
- Report to the DM level above or Station Manager if necessary.
向DM 以上汇报， 包括航站经理（如果必要）
- Lead team to perform & complete the routine tasks as follows:
带领小组执行和完成以下日常运行任务
Supervise and perform the nominated ground handler passenger movement process inside the terminal: Pre-check-in, Check-in, Baggage reconciliation, Departure gate process, Boarding, Pre-flight, Flight closing, Post-flight, related reports and documentations.
监控或执行航站楼内乘客值机和登机全过程，包括乘客机票咨询、购买、变更等相关服务，行李托运、分拣等流程,航班开始及关闭服务，航前航后各项报表、文件
Supervise & monitor ramp operations: ARR and DEP ramp movement, Cargo, Engineering, Refuelling, Cabin Cleaning, Loading and unloading, BAH/DPR/OHD, Weight and balance.
监控机坪操作流程 ，包括各流程的动态监督，货物进出港流程、机务、油料、机坪装卸、机上清洁等人员准时到位和流程及时进行，不正常行李处理、配载平衡等操作
Ensure above all ground handling activities strictly comply with our SOP and meet the requirements as per different AOCs.
确保以上由地面代理提供的各项服务符合各AOC公司的运行程序标准和要求。
Supervise & perform post-flight operations：Banking、Daily service report、Monitor routine operation and administration
监督和执行航班的后续工作，包括银行入账，日常服务报表
Ensure no safety issue during operations and on time performance at station.
确保航班运行安全及航班准点
Provide timely and accurate monthly station report
根据公司的要求，及时提供准确并有效的报告。
Assist station to achieve daily and monthly task
协助航站经理完成部门既定的目标
- As secondary in charge of the operation team when necessary or duty manager is vacant（Designated by DM or above）.
如果必要或值班经理不在航站时做为临时负责人管理航站小组日常运作（需由值班经理以上指定）
- Complete other jobs assigned by DM level above including station Manager.
按时完成DM及以上管理人员布置的其它工作
WHO YOU ARE:
大专或以上学历
- Microsoft (word/excel/power point etc) or Google will be a plus
熟悉 Office,通 Google 办公软件更佳。
适应轮班
- Good / Excellent English speaking , writing and listening
英语的说写听良好
- With relevant foreign airlines work experience will be a plus
有相关航空工作经验优先
- Good / Excellent interpersonal and Team work spirit. Obey management & work assignment
良好的交往能力和团队合作精神,服从管理和工作分配。
- Good / Excellent communication skills and learning ability
良好的沟通技巧和学习能力
- Be able to work under pressure and long hours
抗压能力强,吃苦耐劳
- Honesty, faithfulness, reliability and uprightness.
为人诚实 忠诚 可靠和正直
- Healthy and capable of handling operations related to aircraft and apron
身体健康，能够胜任航空器及停机坪上的相关业务操作
WHERE YOU’LL GO:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.
Based on your performance and contribution in this role, you’ll grow into becoming Duty Manager. In this role, you’ll lead the team to perform and complete the routine tasks and assist the manager to achieve daily and monthly tasks and study management skills as well.
WHAT YOU’LL ENJOY:
- Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
- Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
- Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
- Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
- A unique Allstar culture like no other
OUR HIRING PROCESS:
- Application received
- Candidate screening
- Interview(s) and assessment(s)
- Background check and/or other assessments
- Offer and negotiation
GET TO KNOW AirAsia:
AirAsia has been the Worlds Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.