Company Description

Air Charter Service are the largest charter brokerage, operating in over 30 offices across the globe. We are a charter provider that goes the extra mile to ensure each and every one of our customers experience service beyond expectation.

We have an exciting, rare opportunity for a Flight Services Executive to join the team here in our Surbiton HQ. With customer service at the forefront of everything we do, this is a great opportunity for someone with previous experience working in a customer facing role to support the sales team in ensuring all private charters go off without a hitch!

Job Description

• Act as the liaison between brokers, airlines, clients, handling agents and suppliers
• Preparing preliminary briefings for handover by the broker, as well as full flight briefings in close coordination with airlines and clients
• Collaborate with suppliers to provide customer-specific branding (e.g., personalized headrest covers) and coordinate delivery details
• Overseeing flight departures and flight riding on board charters
• Accurate data entry, logging of flight times
• Report and maintain information about flight updates and issues
• Complete flight documents for confirmed charters
• Updating the customers and brokers on the progress of the flight when necessary
• Resolving problems when necessary in the pre-flight arrangements, during the flight itself and during any post-flight work that needs to be completed
• Support colleagues worldwide and assume tasks from other departments when necessary

Additional Information

WHAT IS IN IT FOR YOU

• 22 days holiday per year which increases with length of service
• Private healthcare and pension
• Career development opportunities
• A friendly fun and very exciting environment enhanced with regular company-funded social events such as Friday night drinks and seasonal parties

Check us out on social media! - Facebook - Instagram - TikTok - Twitter - Youtube - LinkedIn

Diversity and Inclusion

Here at ACS were passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

BNE Brisbane Australia APAC flightcoordination flightcoordinator charters luxury travel careers hiringnow jobhunt jobopening vacancies

Qualifications

• Previous experience working in a customer facing role is essential
• Aviation or airport experience is desired
• Fluency in a second language is desirable
• Eligible to frequently travel, often at late notice
• Deliver high quality of service
• Exceptional communication skills and phone etiquette
• Ability to meet deadlines and problem solving skills
• Ambition, drive and self-motivation
• Friendly, personable and empathetic
• A hard-working team player