Processes all customer orders using on-line operations system. Interacts with customers to provide order shipping status and delivery information upon request. Locates name and telephone number of sales representative for customers to ensure appropriate communication among customer, sales representative, and company. May review and release electronic data interchange. Within parameters expedites emergency orders upon customer request. Quotes prices over the telephone. May provide sales analysis information on orders. Independently performs non-routine and moderately complex assignments. Researches assignments, processes, and analyzes data and may develop recommendations. Competently uses computers and other systems to access, maintain, manipulate data. May provide leadership, direction to lower level employees. In technical or production positions, may determine methods, operations, sequences; develops and/or modifies products and equipment to requirements.

General Duties:

• Serves as central point of contact for customer inquiries / solicitations
• Serves as internal liaison; works with Quality, Production Control, Shipping, Procurement, Engineering and Finance
• Hosts status calls with internal & external customers
• Creates, maintains, and closes contracts in ERP system
• PO acceptance and entry
• Provides basic status reporting
• Possesses exceptional communication skills with the ability to interact with internal and external customers

Required Skills:

• 2-3 years Experience with Production scheduling (inputs, lead times) coordination
• Previous experience coordinating in a manufacturing environment
• Intermediate Excel – V-look, Pivot Tables
• 2-3 years of direct experience with an ERP systems (Such as SAP)
• 2-3 years BOMs (Bill Of Materials)
• 2-3 years of Experience with Purchase Orders (acceptance and entry)