Date Posted:
2026-03-27Country:
United KingdomLocation:
Warminster, WiltshirePosition Role Type:
HybridRaytheon UK is searching for a Problem Manager to join our OMNIA® Training team.
As our Problem Manager, you will work in a matrix organisation and report operationally through OMNIA Training and functionally through the Service Delivery Manager. Ultimately, you’ll work for the British Army, championing innovation, and helping shape the future of military collective training.
The Problem Manager role requires a customer first mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment.
OMNIA are redefining the British Army’s collective training. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you.
We are looking for individuals who want to serve. You’ll have a mission focus, and the enthusiasm and drive to deliver. You must be eligible and willing to obtain SC clearance and will be based at Warminster working in a hybrid style.
Key Responsibilities:
Lead the problem management process, ensuring effective identification, analysis, and resolution of underlying causes of incidents.
Conduct root cause analysis (RCA) for recurring or major incidents and coordinate corrective actions with technical teams.
Maintain and manage the problem register, ensuring accurate tracking of problems, known errors, and resolution progress.
Work with engineering and support teams to identify trends and recurring issues impacting service performance.
Develop and maintain known error databases (KEDB) and knowledge articles to support faster incident resolution.
Coordinate problem investigations and ensure appropriate technical resources are engaged to resolve underlying issues.
Monitor and report on problem management metrics, including recurring incidents, problem resolution rates, and service improvements.
Provide recommendations to improve system reliability, stability, and service performance.
Support major incident reviews and post-incident analysis to prevent recurrence.
Drive continual improvement initiatives across service operations based on problem management insights.
Required Skills and Experience:
Proven experience managing problem management activities within complex IT or technical service environments.
Strong knowledge of ITIL service management practices, particularly problem and incident management.
ITIL certification (Foundation or higher).
Experience conducting root cause analysis and coordinating technical investigations across multiple teams.
Experience managing problem registers, known error databases, and service improvement actions.
Ability to analyse operational data and identify trends impacting system reliability and performance.
Experience producing incident and problem analysis reports for operational or technical leadership.
Strong collaboration skills to work with engineering, operations, and service support teams.
Strong analytical and problem-solving skills with the ability to diagnose systemic issues.
Desirable Skills and Experience:
Working within defence, government, or regulated service environments or with Military training systems across the LVC environments.
Experience supporting complex systems, infrastructure, or platform environments.
Familiarity with service management platforms (e.g. ServiceNow, Jira Service Management).
Experience using monitoring and observability tools to identify service performance trends.
Familiarity with configuration management and CMDB processes,
Experience supporting DevOps or DevSecOps operational environments.
*Formal offers to successful candidate will be conditional upon award *
You will join at a unique time, where you can join in shaping this team and be rewarded with ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner.
Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work, amongst others
We take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence. Together, we are not just advancing technology; were building a community committed to safeguarding a safer and more connected world.
Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.
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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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