Tasks
Your main tasks:
- Supporting the IT Governance Manager with various administrative tasks
- Gathering, analyzing, and interpreting relevant information
- Preparing, updating, and maintaining documentation
- Acting as a point of contact between IT Customer Service Agents and the IT Service Management Team, while creating concise articles and procedures
*Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Lockers for cyclists / sportsmen
Requirements
Your profile:
- Advanced proficiency in English; knowledge of German is an asset
- Student of English and/or German philology, Administration or related
- Strong interest in the IT field and eagerness to learn
- Proficiency in Microsoft Office applications
- Knowledge of ITSM tools is an asset (Jira, ServiceNow)
- Strong interpersonal and communication skills
- Quick learner with the ability to work independently when required
- Strong analytical and critical thinking skills
*CV/Resume required
*Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
