Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us, this is where your career story takes off.
Overview of role:
The Senior Analyst, SailPoint Operations is responsible for being a lead technical resource within the Enterprise Identity Management delivery team, supporting the various technology systems that are key to delivering value to WestJet.
Being the lead analyst within this operational pod, the Senior Analyst, SailPoint Operations will administer, implement key improvements, troubleshoot issues, and resolve incidents within the identity platforms that supports the business unit. Playing a key role in change, incident, and release management for the product stack, the Senior Analyst, SailPoint Operations will maintain the stability and functionality of the systems supported.
The Senior Analyst, SailPoint Operations will lead the technical aspects within the scrum methodology and will participate in estimations, planning, and delivery of sprints. Can be asked to provide input on developing requirements and propose solutions that meet business needs.
Key deliverables / responsibilities include:
- Administration of SailPoint IIQ within the Enterprise Identity Management focused operational team
- Technical lead for sprint work items identified as priority within timelines
- Leads in change, incident, problem management tasks within product team
- Understanding of overall architecture of SailPoint and how to identify and troubleshoot challenges within, provides insights and expertise where required
- Ticket management, documentation of steps taken to fix or improve work items
- Knowledge management input, development of support runbooks and transition to operation process
- Responsible to ensure that all knowledge management is up to date and published for technology supported
- Ownership of security posture within technology stack supported
- Participation in relevant audits if required
- Requirement to be on call if supporting a Tier 1 / 2 platform or process
- Mentorship of Analyst group within the wider team
- First year deliverables – application integration automation, reduce remove manual processes around IGA. ISC cloud readiness assessment.
Experience and qualifications:
- Operational experience with SailPoint IIQ including development of customizations
- Operational experience with SailPoint ISC (Cloud)
- Bachelors degree in Technical Field
- 6+ years in Enterprise Identity Management tools and technologies
- Excellent time management skills, ability to manage multiple items
- Incident and problem management skills
- Willingness to learn related technology and business process
- Ability to determine root cause from outcomes
- Certifications where deemed appropriate
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.
We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isnt the right fit at this time.
For more information about everything WestJet, please visit WestJet.com.
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