Tasks
- Assessing the design and results of Key Performance Indicators through sample testing
- Assessing the design and effectiveness of Internal Controls
- Assessing the quality of process documentation
- Maintaining up-to-date and adequate procedures for Internal ICPA processes
- Supervising root cause analysis and the implementation of corrective and preventive measures
- Interacting successfully with various internal departments (predominantly Operations and Process Management) and acting as a trusted partner
- Actively seeking opportunities for operational performance improvement, including process harmonization
*Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
Requirements
- Master’s or Bachelor’s degree (or in the final stages of completion)
- Proficiency in MS Office, particularly Excel and PowerPoint
- Experience with SAP and IRIS (nice to have)
- Advanced English proficiency
- German language skills (nice to have)
- Basic understanding of risk and control concepts and their importance
- Minimum 3 years of experience in BPO or service delivery financial processes
- At least 1 year of experience in quality assurance or audit (basic level)
- Diligent, independent, and systematic approach to work
- Strong analytical and conceptual thinking
- High attention to detail and focus on quality deliverables from the end-user perspective
- Effective verbal and written communication and presentation skills
- Ability to create clear and concise documentation
- Proactive mindset with a “can-do” attitude
- Focus on process harmonization, automation, and efficiency
*CV/Resume required
*Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
