Job Description:

Description 

IAM for User Operations Specialist is responsible for defining and delivering IAM (Identity and Access Management) for User  operational checks. He/She shall be able to lead and work in a self-sufficient multi-disciplinary team environment and responsible for end to end product operation in collaboration with transnational teams. In addition, IAM for user Operations Specialist is responsible for driving  the Identity service delivery, associated Vendor and act as focal point for Identity activities in India

IAM for Users MCO coordinators:

• Perform continuous checks on users data and apply correction to ensure frictionless JML Experience.

• Collaborate with Service Delivery Manager and IT Operation Specialist to Monitor Operational performance, identify areas for improvement, and implement corrective actions as necessary to address any issues or gaps in service delivery.

• Develop, implement and maintain operation documents, policies, procedures, documentation

• Deliver Service Excellence by driving continuous Improvements and minimizing operational issues within IAM.

• Weekly connect with Business & functions to provide support

• Impact Analysis on Incidents and Proactive Remediation planning and approach 

• Proficient in utilizing ITSM tools and Agile methodologies to optimize product delivery and operational efficiency.

• Develop and maintain regular reports on service delivery performance, including SLA adherence, KPI achievement, and customer satisfaction metrics.

• Analyze performance data to identify trends, root causes of issues, and opportunities for improvement, and present findings to senior management and clients as needed.

• Utilize data-driven insights to make informed decisions and drive strategic initiatives aimed at optimizing service delivery processes and outcomes.

• Knowledge on Identity and Access Management concepts and products 

IAM Sensitive Case Service Delivery Specialist

• Interface with IAM Sensitive Case Bundle

• In collaboration with Sensitive Case Product Owner: Monitor service performance, identify areas for improvement, and implement corrective actions as necessary to address any issues or gaps in service delivery.

• Deliver Service Excellence by driving continuous Improvements and minimizing operational issues within IAM

• Focal Point for ASIA / India on IAM for users operations (JML &43; SC)

2. Qualifications 

• Bachelor&39;s degree in Engineering (B.Tech) or equivalent, with a minimum of 9 years of relevant experience.

• Exposure to hands on IT operations ideally in Identity Management 

• SQL Proficiencies. Knowledge of ITSM bricks (ServiceNow)

• Solid transversal management skills, including the ability to work effectively across functions, divisions, and international teams.

• Knowledge of relevant laws, guidelines, or regulations pertaining to IT.

• Profound understanding of technical troubleshooting and problem-solving methodologies.

• Demonstrated strong interpersonal skills.

• Excellent proficiency in both written and spoken English;

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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